Thump products are warrantied against defects in materials and workmanship for a period of ONE (1) year from the original date of purchase. If a defect exists, Thump, at its option and to the extent permitted by law, will repair or replace the product at no charge. This warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. This warranty does not affect your statutory rights.
For warranty to be effective, you must register your product first. REGISTER HERE
For warranty claims with products manufactured by Thump, do not pursue the claim with the dealer/store from which you purchased the product. Instead, first register your product. REGISTER HERE
. Then use our CONTACT US
form to request assistance with your warranty claim.
For warranty claims with products not manufactured by QAK which were purchased on this web site, you should pursue the warranty claim directly with the manufacturer of the product.
Our goal is for you to be happy with every shopping experience you have with us. However, a situation may arise where you may want to return items, so here is our returns policy:
For products purchased on this, the Thumpu, web site: If you wish to return an unused (i.e. unsealed and unopened) item, you can do so within 30 days for an exchange or refund as required. Before doing so, please contact us for the return process. Item(s) must be returned in the same condition as received. All returned merchandise is subject to a 20% restocking fee.
For products that were not purchased on this site: You should contact the particular dealer/store from which the product was purchased. Because we did not receive payment for the product through this web site, we are unable to accept a return and issue a refund for it.